Last Updated: September 25, 2023

At ThemeinWP, we value your satisfaction and strive to provide you with the best products and services. We understand that sometimes, circumstances may necessitate a return or refund. To ensure a transparent and hassle-free experience for our valued customers, we have established this Refund Rules page. Here, you’ll find all the information you need to understand our refund process, eligibility criteria, and the steps to initiate a refund request.

Please take a moment to familiarize yourself with our refund policy, as it outlines the terms and conditions governing refund requests. We believe in fairness and transparency, and our goal is to ensure that your shopping experience with us is as smooth and enjoyable as possible.

If you have any questions or require further clarification regarding our refund policy, our customer support team is always here to assist you. Your satisfaction is our top priority, and we are committed to resolving any issues or concerns you may have promptly.

Before You Ask for a Refund

If you are experiencing a technical issue, please contact us through the support center page and seek assistance. Often, we’ll be able to help you troubleshoot your problem. We understand that technology can sometimes be complex, and glitches can occur. Our dedicated support team is here to provide you with the guidance and solutions you need to resolve any technical issues promptly.

Before considering a refund, we encourage you to reach out to us for assistance. Our goal is to ensure that you have a positive experience with our products and services, and we are committed to helping you make the most out of your purchase.

Please keep in mind that our support team is well-equipped to address a wide range of technical concerns, and reaching out to them may save you time and provide a quick resolution to your issue. We value your satisfaction and are here to assist you every step of the way.

Now, here are the situations in which we give a refund on an WordPress Theme and related services you have purchased.

Item is “not as described”

If our Theme is “not as described” and it is materially different from the item description or preview you will be entitled to a refund.

Item doesn’t work the way it should

If our Theme doesn’t work the way it should and can’t easily be fixed you are entitled to a refund. This includes situations where the Theme has a problem that would have stopped you from buying it if you’d known about the problem in the first place. If the Theme can be fixed, then our support staff will fix and update the item otherwise you are entitled to a refund of that Theme.

Item has a security vulnerability

If our Theme contains a security vulnerability and can’t easily be fixed you are entitled to a refund.

Items that have not been downloaded

If you have not downloaded a purchased Theme within 3 months from the date of purchase, you may be eligible for refund. You will be required to provide us the purchase code in order to verify your claim that you have not downloaded an item. Although we think 3 months is a reasonable time, depending on where you are located, you might have a longer period to claim a refund if you have purchased for personal use and haven’t downloaded the item.

Why a refund may not be given

If the item is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:

  • you don’t want it after you’ve downloaded it;
  • the item did not meet your expectations;
  • you simply change your mind;
  • you bought an item by mistake;
  • you do not have sufficient expertise to use the item; or
  • you ask for goodwill
  • You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund